Pinterest
Reviews and Complaints
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Verified Reviewer |
Evington, Virginia
Resolved: Was not happy that I was expected to pay to have the issue resolved. I disconnected at this point.
The issue turned out to be that my account was used without my knowledge to reformat how pages open. Apparently it was part of a test group.
It was that simple and Pinterest was unhelpful on suggesting this. My husband and I figured it out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssues and terrible communication about issues
When I tried to contact the support team and tell them about my issues, no one could help me. When I tried to speak with a representative, they told me that they don't hand out emails, which is understandable.
However, the computer chatbot could not help me with my problem. I have received multiple emails from them about shutting down my account, even though my account is private and nobody can look at my boards and stuff. Apparently, I can't watch any videos that regard music, cooking, TikTok, etc. I feel like their customer service is terrible, and I would rather use a different app, but this app is what I could use at the time.
I would not recommend downloading it. It is a waste of your time.
- Can communicate with people other than via text
- Great ideas from community
- Do not manage certain comment sections properly
- Just overall a toxic support team
- Threaten to suspend accounts for having private boards about how they feel
Preferred solution: Apology
User's recommendation: Please do not download this app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI just wanted to get my widgets back, my widgets won’t work.
So I have been using Pinterest for years, this is the first time this has happened. I have Pinterest Widgets on my phone, now none of them are working.
It won't even let me pick a board. I have no clue what to do. I have been trying to get the Widgets to work for the past two weeks. I'm starting to hate Pinterest.
I called the company but the AI bit was so confusing. And did not hear a word I said. The AI not kept missing understanding me, so I hung up, I'm honestly so frustrated.
I have even tried deleting the app and reinstalling it. I've also tried deleting other apps.
- Widgets have bugs
- Terrible customer service
Preferred solution: I would like to get my widgets fixed. Not just for me but everyone. My phone looks so plain without them. Please work on the widgets!
User's recommendation: DO NOT USE PINTEREST WIDGETS ON A PHONE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchase from NucbnClub
I ordered shoes that were displayed on Pinterest, from NucbnClub Handcrafted Western Boots. It took about a month to receive the item.
Turns out they come from China. When I received the boots, they were made of fake vinyl, not leather; they were cheap boots, nothing like the display. When I wrote to them to request a refund, they offered to refund me only $35. I believe I paid $89.00.
They wrote to me indicating that I could send them back at my cost, which would be very expensive to China; it would take a month to get resolved. I asked them if they would at least refund me half of what I paid; they said only if I return the shoes. This seller should note in the advertisement that they are in China. I would have never purchased from them had I known that.
I would like a full refund. I am concerned about how many sellers on Pinterest are legit.
- Great ideass
- Allow scammers to sell their cheap products
Preferred solution: Full refund
User's recommendation: Do not buy from NUCBN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Prague, Hlavni Mesto Praha
Personal
My account got deactivated, and I didn't even get explanation on it. I would love to get my account back. Thank you
Preferred solution: Get my account back in state it was taken away in.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlease include a picture of the pin that was removed.
I adore Pinterest! Love it!
I'm on it daily. But sometimes they take down a pin (picture) and then send me an email about it without giving any details. I sent customer service this email: I'd like to request to get a picture of pins that are removed. Whenever I receive a message from Pinterest, it says that you removed a picture, but it does not give any details.
I have no idea what picture you guys are talking about! Please include a picture of the pin so I know what you mean. Just saying 'we don't like it / it goes against ... blah, blah, blah' does zero good.
A picture would let me have an idea about what you guys don't like and why. I don't want to violate anything, but it's hard if I don't know what you guys are talking about. Pinterest used to do that but has not in a while.
Why? Love you guys, thank you!
- Collect inspiration
- Really
User's recommendation: Please let them know you'd like a snapshot of a pin that was taken down too.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot getting merchandise i paid for...
I bought and paid for merchandise got confirmation # and still no merchandise. This is fraud. I have contacted my attorney.
- Whole lot
Preferred solution: Deliver product or service ordered
User's recommendation: nope
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cross Plains, Wisconsin
My account got deactivated
I was trying to call Pinterest to understand why my account was deactivated. I couldn't get the help I needed with the chatbot.
There is no phone number to speak of on Pinterest itself so I Googled the phone number for Pinterest. The number I was provided and I have a picture attached, that is for stock brokers nothing to do with Pinterest at all.
So I don't know if Pinterest has a number to call. But my issue was not resolved.
User's recommendation: There should be a phone number provided on Pinterest if there is a customer phone number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
I can’t swipe
The app Pinterest won't let me swipe. I woke up one day and the app just would not let me swipe, so it was very hard for me to search through my pins.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaving my account being deactivated for no reason.
It’s been waiting for two weeks to see if my account was reactivated and it didn’t happen.
I tried to log in to my account, but it says that I had violated something, though I didn't do anything wrong. I have been waiting for 10 days and I want my account back.
- Interesting images and videos
- Error of saving things and having my account being deactivated for no reason
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Unexpected Deactivation
Company fixed the issue and I have been provided with other. My account was reopened. Contact by email and explain the situation.
I don't understand why my account Clowersfp61@***.com was deactivated. All I do is put pins in my folders.
I don't interact with anybody or repost pins. I don't throw opinions out there. I started my folders seriously on Pinterest 6 years ago when my daughter was killed. I have had an account on every phone since then.
This was the new account. Put it back, PLEASE!
- Awesome idea panels
- Lots of knowledge panels
- Deactivated my account for no reason
Preferred solution: Apology
User's recommendation: None. They purge and don't tell you why so you can explain or fix it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPinterest let scan companies sell items in the website
I have bought a cat tree in February. Now in March, I have complained to the company Global Promotions Factory that I have not received it, and they replied saying that it was delivered and told me to check with neighbors, but they didn't receive it.
Pinterest did not help me at all; they only let me inform that it is a misleading promotion, but the advertisement is still there on my page. I have spent GBP 47.56.
I am furious! Christina
- I like the idea of pinterest
- I dont trust them anymore
- I am not buying anything else there
Preferred solution: Full refund
User's recommendation: Dont buy from Hydrogy, Global Promotions Factory it is a scan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
I can’t swipe
I cannot swipe that's all I woke up one day and the app won't let me swipe, and I have no idea what to do
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Can’t swipe on Pinterest
I got on Pinterest one day and I could not swipe to the side and I could not figure out how to fix it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo one never respond around 20 minutes into the phone call
My account was lock & I can't complete access when printerest ask for when explaining what was the problem that was happening
Preferred solution: Apology
User's recommendation: No not as of yet
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Co sucks a hoax steal your money
Yeah they really do