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What is your customer experience with Pinterest?

Pinterest Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Pinterest has 2.0 star rating based on 662 customer reviews. Consumers are mostly dissatisfied.

  • 10% of users would likely recommend Pinterest to a friend or colleague.

  • Rating Distribution
  • Pros: Good application and good website, Lots of lovely pictures, Fun and useful.
    Cons: No customer service, Bad customer service, Lack of personalized support.

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Media from reviews

Pinterest - Random Account Deactivation
Pinterest - Search Engine OptimizationWhat DID YOU DO TO YOUR PINTEREST PAGE???Pinterest - Deactivated my account for no reason and has not given it backPinterest - Account deactivation for no reasonPinterest - Account deactivation for no reason - Image 2Pinterest - My account reaction plz
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Top Pinterest Reviews

Positive Review

"What DID YOU DO TO YOUR PINTEREST PAGE???"

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I have been loving your Pinterest page for years! It's an important part of my business for inspiration and also planning our projects. Over the last few days,...

Critical Review

"It’s a damn same"

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My experience was I lost money on trusting, a company that was flashy, with vendors that I thought was trustworthy, It was kind of weird with trying to do it...

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Ondre Kwj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Richmond, Virginia

Cancel my Pinterest account and get my name and information off of the internet.

Remove my name from Pinterest and all of the information that you put on the internet by using my personal information.

View full review
Gabriela S Jsv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account was deactivated

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Pinterest - My account was deactivated
Pinterest - My account was deactivated - Image 2

I have had my account for over a year now, and the app is great; it's so much fun I never get bored by it. However, a few days ago, I tried to log in to do some scrolling, and the app tells me that my account was deactivated since I have apparently violated some of their policies.

I wasn't aware of this happening, and I'm sure that I haven't done anything wrong on this app. Obviously, I am very confused at first and think that it might just be a glitch, but I end up emailing the company, letting them know what had happened, and I get an email back letting me know that my account was suspended and that they will get back to me. I have been emailing the company quite a lot since I really don't want to lose my account but haven't really gotten anywhere. I still can't access my account, and the company hasn't really gotten back to me.

I'm not sure if this is relevant or if it goes against any of their policies, but I will also mention that a few days before my account was deactivated, I also installed the app on my iPad, and everything was working perfectly for a while until this happened. I'm not sure if this has anything to do with the app being installed on two devices, and even if it does, I wasn't let know that something could have happened to my account because of it. Now I can't log in to my account on my phone (Android) or iPad either. I am more disappointed than angry since this is a great app, and I would and have recommended it to my family and friends.

However, this is really upsetting to me since that account had lots of things saved on it, and it was very dear to me. I really hope that I don't end up losing a whole year's worth of memories permanently over something that I wasn't aware of doing, and that they unsuspend my account or at least make the effort to get back to me and not make another AI email me.

View full review
Pros:
  • Creating your own boards with your own ideas
  • Saving ideas and building your own personality
  • Saving as many pins as you want
Cons:
  • Up until my account was suspended there was absolutely no cons

Preferred solution: My account unsuspended

User's recommendation: I would definitely recommend this app and have already in the past to others but Pinterest I've heard of other accounts being suspended wrongly and I am begging for you to fix this problem since it would be such a shame for so many to lose their dear accounts.

Cathy A Owb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

What DID YOU DO TO YOUR PINTEREST PAGE???

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What DID YOU DO TO YOUR PINTEREST PAGE???

I have been loving your Pinterest page for years! It's an important part of my business for inspiration and also planning our projects.

Over the last few days, I have been unable to access pins when I click on them. On my computer, if I find a picture I want to enlarge and possibly explore the website (or whatever), the picture I click on completely disappears! If you guys planned for this to happen, it is possibly one of the most stupid decisions I've ever heard of. You have made it harder to use Pinterest.

Why? My mobile app got weird too. It's definitely more difficult to click on a picture and explore or save, etc. Why?

Please go back to the previous edition of Pinterest. It was easy to use, and I loved it.

Please go back to the original... Cathy

View full review
Pros:
  • I love the incredible ideas and rapid ai response to searches
Cons:
  • I hate the new updates you did on both the laptop and mobile app

Preferred solution: Please fix your current running program for Pinterest on both the computer and mobile app

User's recommendation: Please join with me and ask Pinterest to go back to their previous program

Courtney E Pyb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

It deactivated my account for no reason

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Pinterest - It deactivated my account for no reason

Hi I have had this app for a good while now, and I have never had this happen to me before. I was minding my business, and I was going on Pinterest to get an idea for an outfit in a game and when I tried to go into it.

It said that my account was deactivated, and I was like maybe it's a glitch, so I got rid of it and got it back and when I tried to log back into it. It said the same thing. And I was like I didn't do anything to get it deactivated and there was no reason for it to be deactivated. And they didn't even give me a warning that they were going to deactivate my account, so I'm confused on why they did that.

They also didn't give me a reason why it was getting deactivated. So please fix my account please, or I'm going to call and give you guys a piece of my mind, and I'm being nice as possible so get back to me soon thank you!!!

View full review
Pros:
  • Finding all the things i need
Cons:
  • Getting my account deactivated for no reason

Preferred solution: I would like my account to be reactivated

User's recommendation: To get my account reactivated

Nylah F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pinterest deactivated my account

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Pinterest deactivated my account
Pinterest deactivated my account - Image 2
Pinterest deactivated my account - Image 3
Pinterest deactivated my account - Image 4

I went to go open the Pinterest app, and it logged me out, so I logged back in, and it said my account was deactivated. But I never deactivated my account, so I sent an email to fill out a report, and they emailed me back saying my message didn't go through when they emailed me saying they got my report.

So they told me to fill it out again, so I did that, but they emailed me saying they didn't get my message and they want me to fill it out again. So I tried to call Pinterest, but the first time they hung up on me.

Then the second time they answered, but then they hung up, and I'm just trying to figure out why my account got deactivated or suspended when I didn't do anything. I just scroll through Pinterest and look at pins.

View full review
Pros:
  • Looking for stuff or things you like
Cons:
  • Sometimes not being helpful

Preferred solution: My account back

User's recommendation: Have a good day

Brier Szy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ontario, New York

Deactivated my account for no reason and has not given it back

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Pinterest - Deactivated my account for no reason and has not given it back

They have deactivated my original account for what seems to be no reason. I have tried for weeks to get into my account and reactivate it, but they haven't helped me, I've emailed and tried to call but have gotten nothing in turn.

I truly just want my account reactivated, I have quite a lot on it.

Not only that, but I've had that account for years, so I have many things on it. I deleted and redownload it and everything.

View full review

User's recommendation: Just don't do any literally anything, don't comment, don't talk, don't save, don't anything.

Samonyai W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pinterest account appeal

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Pinterest account appeal

Dear Pinterest support,

I believe the AI system in Pinterest mistakenly suspended my Pinterest account, and I would love for it to be reviewed and reactivated.

I believe AI accidentally mistook a lot of the K-pop pictures and videos as adult content.

Dear Pinterest support,

I also inform you that my Pinterest account (samonyaiwilliams@***.com) has been suspended for the last few weeks. I just found out a week ago that it was suspended, and I was extremely surprised and saddened. I have been using Pinterest since I was in middle school. I don't want to create a new account. I want my old account back. It has so many memories, videos, and pictures that I've been saving since middle school. I followed the Pinterest policy and community guidelines.

Due respect, please forgive me if I ever made a mistake. If you give me back my account, I will be able to fix the mistake and will not make any future mistakes ever again. Please respond quickly to my email; that would mean a lot to me. Thank you so much.

Regards, Samonyai Williams

View full review
Cons:
  • Will randomly banned you

Preferred solution: Account got ban

Josiah D Juq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Detroit, Michigan

Search Engine Optimization

Pinterest - Search Engine Optimization

I'm a popular basketball player and have multiple sites of videos, pictures, and information about me. I used Pinterest to help get my pictures out more, and I haven't seen them on Google when I looked up my name.

Everything is public, and I've made multiple posts with my name behind it.

Can you please fix this and make sure my picture pops up on Google when I search my name?

Josiah Dunbar

View full review
Aricka Jbs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

I made a purchase on Pinterest. The merchant is a known scammerwn scammer

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I made a purchase on Pinterest. The merchant is a known scammerwn scammer

I was trying to advise Pinterest of a merchant who is a known scammer, per my bank. Pinterest didn't answer my phone call.

I tried to submit my claim at your website Cust Serv.

But there is NO submit button. Very disappointed and I deleted Pinterest app.

View full review
Loss:
$49
Cons:
  • Scammers

Preferred solution: Full refund

Tyrron M

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged for no reason

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Pinterest - Charged for no reason
Contains 1 confidential file for company representatives

In December of 2024, I cancelled my Pinterest ads for my Shopify store, but I am still getting charged. Today, I was charged a total of $150.76.

The first charge was $70.76, then right after, a charge of $80.00.

I want my money back immediately. I tried calling the phone number posted online and I tried emailing them, but I never got a response.

View full review
Loss:
$150
Pros:
  • Great for art references
  • Inspiration and ideas
Cons:
  • Pintrest ads are a scam

Preferred solution: Full refund

User's recommendation: Don’t trust Pinterest ads

Resolved
Alonzo H Lvc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

Resolved: Can still log in my account

Pinterest - Can still log in my account

I receive a email said my account was deactivated. I like to appeal to have it reactivated due to a violated the website policy I like to re-activate my account.

I am truly sorry. I would like to set my apology if I have violated the website policy, I really would like you to reactivate or unblock my account so I can get back to getting to the website.

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User's recommendation: Great web site.

Alberta J Yui

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never Received Product from 9/24/24

Pinterest - Never Received Product from 9/24/24

I paid for an order I never received on 9/24/24 from Paulinee. This is the 2nd notification with order number 1702.

Cascading Phalaenopsis Orchids in Gold Prism. Price $69.99 there were a discount of $7.00.

Signed: Paulinee Team. This is Fraudulent, Mileading and Certainly Theft.

View full review
Loss:
$64
Cons:
  • Negative experience

Preferred solution: Full refund

Ginette A Kuq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to file a complaint on one of your customers

Pinterest - I need to file a complaint on one of your customers

I made an order on Pinterest to Kyniper. I never received my item, and when I email them, they don't give me any details of my order, the carrier, or delivery date to research. I am hoping that Pinterest is able to assist me since the purchase was made through your umbrella. Otherwise, people will continue to be scammed out of their money.

I made an order on February 18. The order number is 127023-****75.

I hope you can contact the seller to either get the tracking information and delivery date or my full refund of $86.37.

Thank you.

View full review
Loss:
$86
Pros:
  • Very nice images for various interest
Cons:
  • Poor customer service
  • Customer service

Preferred solution: Deliver product or service ordered

Trinaty J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Gueydan, Louisiana

Account Deactivation

Pinterest - Account Deactivation

My account has been suspended due to community guidelines, and I don't know which guideline rule I broke. What can I do once I get my account back and fix it so I don't have this problem again?

My account has been suspended for more than two weeks, and I feel like this is unfair on my end. Now it's saying it's been deactivated.

I just want my account back. Please.

View full review

User's recommendation: Please text me

Madin G Gjq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I just wanted to get my widgets back, my widgets won’t work.

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Pinterest - I just wanted to get my widgets back, my widgets won’t work.

So I have been using Pinterest for years, this is the first time this has happened. I have Pinterest Widgets on my phone, now none of them are working.

It won't even let me pick a board. I have no clue what to do. I have been trying to get the Widgets to work for the past two weeks. I'm starting to hate Pinterest.

I called the company but the AI bit was so confusing. And did not hear a word I said. The AI not kept missing understanding me, so I hung up, I'm honestly so frustrated.

I have even tried deleting the app and reinstalling it. I've also tried deleting other apps.

View full review
Cons:
  • Terrible customer service
  • Widgets have bugs

Preferred solution: I would like to get my widgets fixed. Not just for me but everyone. My phone looks so plain without them. Please work on the widgets!

User's recommendation: DO NOT USE PINTEREST WIDGETS ON A PHONE

Samuel S Mmq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Prague, Hlavni Mesto Praha

Personal

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Pinterest - Personal

My account got deactivated, and I didn't even get explanation on it. I would love to get my account back. Thank you

View full review

Preferred solution: Get my account back in state it was taken away in.

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